News : Bright Pattern Partners with Promero to Offer Omnichannel Contact Center Software
San Bruno, Calif. MAY 29, 2019 -- Bright Pattern, a provider of omnichannel cloud contact center software for midsize and enterprise companies, announces its partnership with Promero, a CX company specializing in software sales, service, hosting, custom software development, and mobile application development.
"Contact center operators want solutions with advanced features, digital channels, unified communications, stability, first-class support, and effortless usability. That defines Bright Pattern," said Gregg Troyanowski, President of Promero, Inc. "We are honored to partner with Bright Pattern and fully appreciate why Gartner named Bright Pattern as a call center leader in the 2018 FrontRunners Quadrant report. Bright Pattern outshines many of the top competitors."
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"We’re delighted to partner with Promero, which has been an industry leader for nearly two decades," said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. "They continue to provide world-class software solutions and professional services at competitive prices."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Thursday, May 30, 2019
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