News : Bright Pattern Partners with VIPdesk Connect to Elevate Contact Center Customer Experience
Bright Pattern announced its partnership with VIPdesk Connect, a US-based provider of outsourced customer care services for brands seeking to elevate the customer experience. Bright Pattern Contact Center software will help VIPdesk Connect provide omnichannel technology to brands across all industries.
The VIPdesk Connect and Bright Pattern partnership will elevate the customer experience by giving customers the option to choose the channels in which they prefer to interact, whether they be voice, email, chat, social, SMS, video, or other emerging digital channels.
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"By partnering with Bright Pattern, we are able to provide our team members with an improved experience and our clients with a true and seamless omnichannel solution," said Sally Hurley, CEO of VIPdesk Connect. "We evaluated many omnichannel solution providers and Bright Pattern was the only cloud-based contact center provider that had all the functionality we needed. The omnichannel capabilities and tight integration with Zendesk will allow us to deliver the highly personalized customer service that leading luxury brands require."
"We are thrilled to be partnering with VIPdesk Connect to help them in their effort to consistently deliver superior customer service," said Brian Hays, SVP of Global Sales at Bright Pattern. "The world’s top brands rely on VIPdesk Connect to provide exceptional service to end users in order to engage and retain their most valuable customers. VIPdesk is able to accomplish this with their innovative approach to technology and people. By utilizing the Bright Pattern platform, VIPdesk Connect will be able to take customer experience to the next level and digitally revolutionize customer communications for top brands."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About VIPdesk Connect:
VIPdesk Connect, a U.S. based provider of outsourced home-based customer care services, utilizes a home-based team of Brand Ambassadors (BAs) located across 23 States. VIPdesk Connect hires awesome people to provide clients with the best customer service on the planet. Located throughout the U.S., BAs serve as a seamless extension of leading brands delivering memorable customer experiences that generate customer loyalty and drive business growth.
Published: Wednesday, August 8, 2018
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|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...