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News : Bright Pattern Partners with Zappix to Improve Contact Center Customer Experience


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


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"Together, Bright Pattern’s cloud contact center technology and Zappix on-demand customer service solutions provide the modern customer experience (CX) solutions businesses need," said Yossi Abraham, Zappix president. "This partnership works in harmony to deliver omnichannel interactions with self-service capabilities quickly connecting customers to the solutions they want while empowering contact center agents and setting them up for success."

"Digital disruption is the new norm in the contact center space," said Brian Hays, Senior Vice President of Bright Pattern. "Mobile customer care increased by 41% alone in 2018 and customers now expect mobile and self-service support on-demand. Zappix and Bright Pattern meet the needs of modern consumers by providing a true omnichannel experience with innovative self-service, Visual IVR, On-Demand Apps, Outbound Engagement and Customer Service RPA."

#contactcenterworld, @brightpatternus, @izappix


About Bright Pattern Inc:
Company LogoBright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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About Zappix:
Company LogoZappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Thursday, July 25, 2019

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2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

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Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

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