News : Bright Pattern Partners with Zappix to Improve Contact Center Customer Experience
San Bruno, California July 23, 2019 -- Bright Pattern, a provider of omnichannel cloud contact center software for midsize and enterprise companies, announces its partnership with Zappix, a provider in On-Demand Customer Service Solutions. Zappix is known for its focus on simplicity, speed, mobility, and automation with their on-demand technology and Visual IVR self-service platform. Zappix is integrated with Bright Pattern’s omnichannel cloud contact center solution to improve customer experience, reduce cost, and empower agents.
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"Together, Bright Pattern’s cloud contact center technology and Zappix on-demand customer service solutions provide the modern customer experience (CX) solutions businesses need," said Yossi Abraham, Zappix president. "This partnership works in harmony to deliver omnichannel interactions with self-service capabilities quickly connecting customers to the solutions they want while empowering contact center agents and setting them up for success."
"Digital disruption is the new norm in the contact center space," said Brian Hays, Senior Vice President of Bright Pattern. "Mobile customer care increased by 41% alone in 2018 and customers now expect mobile and self-service support on-demand. Zappix and Bright Pattern meet the needs of modern consumers by providing a true omnichannel experience with innovative self-service, Visual IVR, On-Demand Apps, Outbound Engagement and Customer Service RPA."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction.
Published: Thursday, July 25, 2019
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