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News : Bright Pattern Integrates with Google to Provide Text-to-Speech

#contactcenterworld, @brightpatternus, @google

Bright Pattern announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages.

"Our integration with Google’s Text-to-Speech functionality is a building block for conversational AI-driven IVRs," said Konstantin Kishinsky, CTO and Founder of Bright Pattern. "The advancements made by Google and other text-to-speech providers will create large efficiencies in the contact center space as enterprises begin to use the technology to improve self-service IVR."

Bright Pattern continues to innovate and add new partners to its integration ecosystem. Google is the first of many text-to-speech technologies on Bright Pattern’s integration road map for the year.

#contactcenterworld, @brightpatternus, @google

 

 


About Bright Pattern Inc:
Company LogoBright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - SWAT Team

Read today's tip or listen to it on podcast.

Published: Friday, May 11, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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