San Bruno, Calif., May 8, 2019 -- Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide technology to top South African brands across all industries.
"We are thrilled to be partnering with Ocular Technologies to help them in their effort to consistently deliver superior customer experience solutions," said Brian Hays, SVP of Global Sales at Bright Pattern. "South Africa's top brands rely on Ocular Technologies to provide exceptional service to end users in order to engage and retain their most valuable customers. By utilizing the Bright Pattern platform, Ocular Technologies will be able to take customer experience to the next level and digitally revolutionize customer communications for top brands."
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About Ocular Technologies:
Ocular Technologies is a Customer Engagement and Digital Experience solutions provider, with a set of individuals that are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, we strive to have our customers appear as heroes in the eyes of their customers. With over 16 years’ experience in the customer contact life-cycle space, the team at Ocular creates quantifiable business impact through Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.
Published: Friday, May 10, 2019
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