News : Bright Pattern Selected for IBM's Watson Build Challenge
San Bruno, CA, USA, Aug, 2017 -- Bright Pattern has been selected in phase two of the Watson Build challenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a working prototype using IBM Watson APIs on the IBM Cloud. IBM will provide Bright Pattern with access to IBM development tools, business mentors and cognitive specialists to bring its concept to life.
"The response to our first-ever Watson Build challenge for business partners has been phenomenal," said John Teltsch, General Manager, IBM Global Business Partners. "We congratulate Bright Pattern for presenting a strong business plan centered around IBM Cloud and Watson and progressing to the next round of the challenge. We look forward to supporting Bright Pattern as it works on a prototype for Omnichannel Conversation Analytics, with the goal of bringing it to our joint clients."
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Bright Pattern AI call center applications leverage IBM Watson cognitive technology comprising an array of APIs and services for natural language understanding, sentiment analysis and emotional analysis, and speech to text transcription in eight languages.
"We are glad to help enterprises focus more of their resources on customer satisfaction by accelerating prosaic tasks using AI technologies. IBM's Watson Build is a great opportunity for us, and we are perfectly aligned: the cognitive features we listed for participation in Watson Build were in our product development plan already and we had developed most of them before we even signed up," said Konstantin Kishinsky, CEO of Bright Pattern.
#contactcenterworld, @brightpatternus, @ibm
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Published: Tuesday, August 29, 2017
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