News : Bright Pattern Deploys Latest Software Release
Bright Pattern, Inc., provider of the ServicePattern™ cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing.
The Rich Contact API supports both mobile devices and web sites, and provides a side-band data communications channel alongside, or even instead of, a voice telephone call. This allows for automatic customer identification, segmentation and service selection before interaction with the contact center representative, without forcing callers to use an Interactive Voice Response (IVR) system.
"We are excited to offer service capabilities to match the modern consumer’s connected experience," said Konstantin Kishinsky, CEO and co-founder of Bright Pattern. "As consumers, we should no longer have to struggle with Interactive Voice Response systems, or with the DTMF keypad on our smartphones, to talk to the companies we do business with."
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
Published: Wednesday, October 1, 2014