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News : Bright Pattern Deploys Latest Software Release
Bright Pattern, Inc., provider of the ServicePattern™ cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing.
The Rich Contact API supports both mobile devices and web sites, and provides a side-band data communications channel alongside, or even instead of, a voice telephone call. This allows for automatic customer identification, segmentation and service selection before interaction with the contact center representative, without forcing callers to use an Interactive Voice Response (IVR) system.
"We are excited to offer service capabilities to match the modern consumer’s connected experience," said Konstantin Kishinsky, CEO and co-founder of Bright Pattern. "As consumers, we should no longer have to struggle with Interactive Voice Response systems, or with the DTMF keypad on our smartphones, to talk to the companies we do business with."
Today's Tip of the Day - Experience And Architecture
More Editorial From Bright Pattern Inc
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, October 1, 2014