News : Bright Pattern Unveils Omnichannel Communications for ServiceNow
San Bruno, CA, USA, May 9, 2017 -- Bright Pattern, a provider of omnichannel cloud contact center technology, announced the launch of pre-built applications within the ServiceNow platform, providing seamless customer conversations using voice, video and digital channels all out-of-the-box.
"In today’s customer centric market, it is necessary to provide an outstanding customer experience across all traditional and digital channels" said Konstantin Kishinsky, CEO of Bright Pattern. "Our ServiceNow application was built to provide ServiceNow customers with an easy to use omnichannel application that works seamlessly with the ServiceNow platform. The application provides ServiceNow customers with standard features such as screen pop and single sign on as well as more advanced features including chatbot API and of-the-shelf chatbot integrations."
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Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, May 10, 2017
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