News : Bright Pattern Uses WebRTC to Bring Enterprises Closer to Customers
San Bruno, CA, US, Jan 27, 2015 -- Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers. WebRTC helps Bright Pattern to enable video and direct voice over ip audio from browsers and mobile devices.
Bright Pattern’s Rich Contact Experience facilitates concurrent multi-channel communications between a call center representative and a customer. This helps to resolve issues faster, without the need of multiple sequential contacts, such as sending documents after a call or making a phone call after a chat session.
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without the need of either internal or external plugins.
Published: Monday, February 2, 2015