News : Bright Pattern’s Call Center Software is Now Integrated with Zendesk
Bright Pattern announced an update to their call center software that extends Zendesk, Inc.’s cloud-based customer service platform with omnichannel cloud contact center capabilities.
The update helps to raise Zendesk agent productivity with a task-oriented integrated UI with built-in telephone, chat, and tools for communications via social messengers, mobile apps, and SMS.
Bright Pattern’s call center software now leverages Zendesk data access to automate customer identification, service selection and self-service across channels.
The above and more integration features were made possible by using Zendesk’s client-side and server APIs that provide capabilities for UI extension and data access.
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, November 27, 2015