News : Bright Pattern’s Call Center Software is Now Integrated with Zendesk
San Bruno, CA, USA, Nov 17, 2015 -- Bright Pattern announced an update to their call center software that extends Zendesk, Inc.’s cloud-based customer service platform with omnichannel cloud contact center capabilities.
Bright Pattern’s call center software now leverages Zendesk data access to automate customer identification, service selection and self-service across channels.
The above and more integration features were made possible by using Zendesk’s client-side and server APIs that provide rich capabilities for UI extension and data access, and are easy to use.
"Zendesk’s combination of ease of use and solid customer service feature set has garnered a huge following, ranging from startups to large enterprises" said Konstantin Kishinsky, CEO of Bright Pattern.- "We are happy to offer Zendesk customers our easy-to-use contact center platform with enterprise-class features" he continued.
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Thursday, November 19, 2015