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News : Bright Pattern’s Call Center Software is Now Integrated with Zendesk
San Bruno, CA, USA, Nov 17, 2015 -- Bright Pattern announced an update to their call center software that extends Zendesk, Inc.’s cloud-based customer service platform with omnichannel cloud contact center capabilities.
Bright Pattern’s call center software now leverages Zendesk data access to automate customer identification, service selection and self-service across channels.
The above and more integration features were made possible by using Zendesk’s client-side and server APIs that provide rich capabilities for UI extension and data access, and are easy to use.
"Zendesk’s combination of ease of use and solid customer service feature set has garnered a huge following, ranging from startups to large enterprises" said Konstantin Kishinsky, CEO of Bright Pattern.- "We are happy to offer Zendesk customers our easy-to-use contact center platform with enterprise-class features" he continued.
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Thursday, November 19, 2015