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News : Bright Pattern's Latest Release Delivers Effortless, Personalized, Omnichannel Customer Experiences

#contactcenterworld, @brightpatternus

San Bruno, Calif., July 18, 2018 -- Bright Pattern, a provider of omnichannel cloud contact center software, released Bright Pattern Contact Center 5.2.

Designed to improve customer experience through effortless and personalized omnichannel customer service, Release 5.2 enhances omnichannel communications with new video chat settings, support for private networks, features for PCI and GDPR compliance, and much more.

"The latest release of Bright Pattern Contact Center delivers several innovative updates to provide an effortless experience for agents, admins, and most importantly, customers," said Michael McCloskey, CEO of Bright Pattern. "The new features are easy to use and they empower agents to create a more personalized customer experience. The release demonstrates our commitment to delivering a new paradigm of customer experience, enabling contact centers to delight customers and leverage outstanding service as a key differentiator."

"The contact center industry is becoming more and more complex with new compliance requirements and new channels emerging daily," said Michael McCloskey, CEO of Bright Pattern. "The best way for contact centers to remain compliant and ensure customer experience success is to partner with a trusted and innovative technology vendor."

#contactcenterworld, @brightpatternus

About Bright Pattern Inc:
Company LogoBright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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Published: Saturday, July 21, 2018

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2021 Buyers Guide
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Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

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