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News : Bright Pattern’s Adds WeChat Functionality for Customers
San Bruno, CA, USA, Sept 8, 2015 -- Bright Pattern announced that it has added WeChat, a social messenger, to its omnichannel call center platform for customer service. Now Bright Pattern’s customers can engage their customers via WeChat to provide customer service. The addition of WeChat complements Bright Pattern’s current channel offerings including voice, text, SMS, e-mail and video.
"The integration of WeChat’s rich capabilities into our omnichannel contact center platform, combined with global proliferation of the the app, helps companies to offer better service and increase productivity," said Konstantin Kishinsky, CEO of Bright Pattern, "WeChat offers convenience to customers and global reach to companies," he continued.
The integration with WeChat was achieved using the Chat App API provided by Nexmo, a global cloud communications platform company.
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Nexmo provides communication SMS & Voice APIs that enable applications and enterprises to connect to their customers.
Published: Thursday, September 10, 2015