News : Bright Pattern’s Sergey Menshikov Promoted to Vice President of Product Management
Bright Pattern announces the promotion of Sergey Menshikov to Vice President of Product Management. As a founding member of Bright Pattern, Menshikov is a highly experienced product developer and software engineer poised to guide Bright Pattern’s software into the next frontier.
Menshikov has a proven track record of leading product development teams of successful technology companies, including Genesys, Cayo Communications, and Frontrange Solutions. Menshikov’s diverse experience spans software and information development, network engineering, product definition and marketing, and software engineering management.
"Menshikov has been a critical part of our success here at Bright Pattern," said Konstantin Kishinsky, CTO and Founder of Bright Pattern. "His innovative thinking and vision will continue to set our strategic direction, advance our omnichannel solution, and contribute to the growth of Bright Pattern."
"I am looking forward to working with our growing team and continuing to make improvements that benefit our partners, customers, and their clients," Menshikov said. "I am proud to play an important role in delivering innovation that impacts the lives of many people every day."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, April 13, 2018