News : Brightree Acquires AllCall Connect for Better Patient Care
Atlanta, GA, USA, July 5, 2017 -- Brightree LLC, a provider of cloud-based software to improve business and clinical performance of post-acute care organizations, announced that it has acquired AllCall Connect, a provider of a live-calling solution for CPAP (continuous positive airway pressure) patient resupply.
The acquisition will allow Brightree to enhance its Brightree Connect offering. By combining the technology, analytics and real-time patient information in Brightree Connect with the expertise and best practices of AllCall’s live-calling program, HME providers will have access to a resupply solution that is second-to-none in maximizing both patient care and business efficiency.
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"Data has shown us that interactive voice response systems are effective at managing patient outbound calls. Live outbound calling, combined with Brightree Connect’s IntelligentQ technology, is far more impactful in optimizing an HME’s CPAP resupply program and providing a better patient experience," said Matt Mellott, president and CEO of Brightree.
"We continue to look for new ways to help our HME customers best serve their patients while growing their businesses," said Raj Sodhi, president of Healthcare Informatics at ResMed, Brightree’s parent company. "With the addition of the AllCall Connect service, we now have the ability to directly offer Brightree Connect customers a turnkey ‘live call center’ service with trained experts and proven processes."
"Our HME customers are looking for the most cost-effective way to provide CPAP supplies to their patients," said James Dragatsis, founder and president of AllCall Connect. "Joining the Brightree family gives us the opportunity to apply our live-calling expertise to a scalable solution, thus allowing more patients and providers to benefit from efficient, effective resupply programs."
Posted by Veronica Silva Cusi, news correspondent
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Brightree, a wholly-owned subsidiary of ResMed (NYSE: RMD), is the leading provider of cloud-based software to improve clinical and business performance of post-acute care companies. Ranked one of the top 100 healthcare IT companies in the U.S., Brightree serves more than 2,200 organizations in the HME, home health, hospice, orthotic and prosthetic, HME pharmacy, home infusion, and rehabilitation home care segments.
Published: Thursday, July 6, 2017