Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Brisbane Firm Sigma Connected Secures Contract with E.ON Next

#contactcenterworld

A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility provider E.ON Next.

The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for the first time between the UK and Australia – creating 33 new energy positions in Brisbane with more to follow by June.

Sigma will now support E.ON Next’s customers in the UK from Australia, handing over to a UK-based department to continue customer support throughout UK daytime hours.

The new contract with E.ON Next is already seeing a positive reaction from customers who are now able to access support around the clock.

Jason Cowan, Managing Director of Sigma Connected Australia, said: "This is a significant milestone for us here in Brisbane. Not only is it our very first contract since opening our new offices, but it also allows us to prove our customer service credentials to one of the world’s largest private energy suppliers.

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"Although E.ON Next is based in the UK, partnering with us to offshore their customer service to a team in a different time zone means customers can have access to help and support all day, every day.

"The service already seems to be proving very popular, with over 100 direct messages after 10pm on just our first day of going live.

"That’s a great sign and underlines how important it is to provide a human touch for customers dealing with queries that can sometimes be complex.

"We are delighted to be able to deliver on our promise of creating new jobs in Australia and we won’t stop here, we want to build on this contract win going forward."

Edward Tarelli, Operations Director at E.ON Next, added: "Through our partnership with Sigma Connected our customers can access help any time they need it and this additional customer support is already proving popular.

"We will be asking our customers for feedback and look forward to taking their comments on board and seeing how we can move this service forward in the future."

#contactcenterworld


Today's Tip of the Day - Selection Systems

Read today's tip or listen to it on podcast.

Published: Monday, April 4, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Certification

 
1.) 
CNCBA 4PS

Contact center quality assurance training and certification
 

About us - in 60 seconds!

Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...
 1719 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =