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News : Brisbane Firm Sigma Connected Secures Contract with E.ON Next

#contactcenterworld

A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility provider E.ON Next.

The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for the first time between the UK and Australia – creating 33 new energy positions in Brisbane with more to follow by June.

Sigma will now support E.ON Next’s customers in the UK from Australia, handing over to a UK-based department to continue customer support throughout UK daytime hours.

The new contract with E.ON Next is already seeing a positive reaction from customers who are now able to access support around the clock.

Jason Cowan, Managing Director of Sigma Connected Australia, said: "This is a significant milestone for us here in Brisbane. Not only is it our very first contract since opening our new offices, but it also allows us to prove our customer service credentials to one of the world’s largest private energy suppliers.

"Although E.ON Next is based in the UK, partnering with us to offshore their customer service to a team in a different time zone means customers can have access to help and support all day, every day.

"The service already seems to be proving very popular, with over 100 direct messages after 10pm on just our first day of going live.

"That’s a great sign and underlines how important it is to provide a human touch for customers dealing with queries that can sometimes be complex.

"We are delighted to be able to deliver on our promise of creating new jobs in Australia and we won’t stop here, we want to build on this contract win going forward."

Edward Tarelli, Operations Director at E.ON Next, added: "Through our partnership with Sigma Connected our customers can access help any time they need it and this additional customer support is already proving popular.

"We will be asking our customers for feedback and look forward to taking their comments on board and seeing how we can move this service forward in the future."

#contactcenterworld

About Sigma Connected Group:
Provider of contact centre services, Sigma Connected

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More Editorial From Sigma Connected Group

Published: Monday, April 4, 2022

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2023 Buyers Guide
Get Listed
Recording

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

10.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.