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News : British Cycling Commissions NSPCC Helpline for Reporting Abuse Concerns

#contactcenterworld, @nspcc

London, UK, Sept 12, 2022 -- UK children’s charity NSPCC (the National Society for the Prevention of Cruelty to Children) has launched a new free and independent helpline. This will offer support and guidance to individuals with concerns about non-recent or current abuse within cycling.

The helpline has been commissioned by British Cycling to strengthen its work to ensure that the sport continues to be safe for young people, and provide individuals with an additional route to report concerns and access trained support.

The decision to commission the helpline with the NSPCC has been made in response to individuals coming forward to raise concerns of non-recent abuse in the sport, after Sir Bradley Wiggins shared his own personal experience of being groomed by a former coach earlier this year. It can be accessed either by phone, on 0800 614 458, or by emailing help[at]nspcc.org.uk.

British Cycling adds… ‘The helpline is open to all in need of support or guidance, and where safeguarding concerns are shared, referrals will be made to the appropriate statutory agencies including the police and local authorities.’

Where required the NSPCC will also inform Operation Hydrant – the co-ordination hub established to support police forces investigating child sexual abuse and other complex safeguarding concerns. If action is required within the sport, agencies will ensure British Cycling is informed so that the appropriate steps can be taken.

The addition of a new route for reporting incidents or concerns will work alongside and strengthen British Cycling’s safeguarding processes. Individuals can continue to access the support of the organisation’s own trained case management professionals by emailing compliance[at]britishcycling.org.uk.

British Cycling’s Finance Director, Chris McAtee, said "Ensuring that we keep our sport safe and free from abuse will always be our number one priority as a national governing body, and the decision to commission the helpline announced has been taken to provide an additional route for anybody with information on past or current abuse to raise their concerns.

"Abuse of any kind has no place in sport, and by working with the trained professionals at the NSPCC, we’ll be better equipped than ever before to ensure that anybody who has or is experiencing abuse, or is at risk, gets the support they need."

Kam Thandi, Head of the NSPCC’s Helpline, said "Sir Bradley Wiggins showed real bravery in speaking out about being sexually groomed as a young cyclist by his coach and it is vital that anyone else with similar experiences in the sport feels like they have a place to go for help and support.

"That is why British Cycling has commissioned the NSPCC to run an independent helpline where safeguarding professionals at the charity are on hand to provide advice, signpost to support and refer to statutory agencies if necessary to prevent young people from coming to harm and support victims.

"There is absolutely no space for any form of abuse within cycling or any sports and it is important that anyone – from coaches to parents and athletes – raises any concerns they have about things happening now or that took place in the past. To get in touch, email help[at]nspcc.org.uk or call 0800 614 458."

The helpline will be open from 08:00 – 22:00 GMT Monday to Friday, and 09:00 – 18:00 on weekends.

#contactcenterworld, @nspcc

Posted by Veronica Silva Cusi, news correspondent
Source: https://endurance.biz


About NSPCC:
Company LogoThe National Society for the Prevention of Cruelty to Children (NSPCC) is a charity campaigning and working in child protection in England, Wales, Northern Ireland and the Channel Islands.
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Today's Tip of the Day - Spread the Info

Read today's tip or listen to it on podcast.

Published: Wednesday, September 14, 2022

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2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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