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News : British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull

#ContactCenterWorld

Hull, England, Sept 22, 2022 -- ResQ, an outsourced contact centre provider, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity.

Steven Coulthard, Head of Customer Contact at British Gas says: "We are delighted with this new partnership which comes at a time when it’s never been more important to support our customers through the cost-of-living crisis. We see ResQ as a good partner who can help us talk to our customers and we look forward to working closely with them.’’

This unique partnership has gone from strength to strength, with ResQ consistently demonstrating its ability to deliver results for the energy provider and providing critical support during the current energy market crisis. ResQ will be looking to expand the team further over the coming months to continue supporting British Gas across both customer acquisition and customer service for residential and B2B SME customers, which will include responsible solutions for customer service and debt support.

Gill Marchbank, CEO of ResQ, comments: "Being able to grow our partnership with British Gas is fantastic news and it's all thanks to the drive and commitment of our team. It reinforces our absolute belief that we are a top performing partner for sales and customer service and will deliver results better than anyone else in the market."

Gill continues: "This expansion means new jobs for people within the local community. We are keen for anyone who is passionate about people and delivering a great customer experience to get in touch."

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://resqcs.co.uk


About ResQ:
Company LogoRes-Q was established in 2006 in Kingston upon Hull with the purpose of becoming an outsource service provider.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About British Gas:
Company LogoBritish Gas is a British-owned company. As part of the Centrica Group, we provide gas, electricity and home repair services to millions of customers in Scotland, Wales and England. In fact, we are the UK's leading energy and Home Services provider.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Friday, September 23, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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