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News : Makepositive and Quickline Communications Announce Strategic Collaboration

#contactcenterworld, @sabiosense

London, UK, May 30, 2023 - Makepositive, a provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications.

The collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering services to its customers.

Makepositive will work closely with Quickline to help them harness the capabilities of Salesforce Communications Cloud, to enhance field services, improve customer support, and streamline inventory and van stock management.

"At Quickline we are committed to bringing reliable broadband to rural areas with the fastest speeds available. To provide the best service to our customers it is important that we work as efficiently as possible. With makepositive and Salesforce Communications Cloud we’ll be able to enhance operational efficiency and accelerate service delivery to our customers, wherever they are," commented Sean Hancock, Head of Systems at Quickline.

"At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses," said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

"Salesforce Communications Cloud provides powerful tools specific to the needs of telecommunications providers that, combined with the extensive experience of our experts, will help Quickline to transform business-critical operations and create a roadmap for accelerated growth."

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://sabiogroup.com


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Thursday, June 1, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

π—”π—šπ—˜π—‘π—§ π—₯π—˜π—§π—˜π—‘π—§π—œπ—’π—‘ π—’π—£π—§π—œπ— π—œπ—­π—”π—§π—œπ—’π—‘
Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

π—–π—¨π—¦π—§π—’π— π—˜π—₯ 𝗖𝗒𝗑𝗧𝗔𝗖𝗧 π—’π—£π—§π—œπ— π—œπ—­π—”π—§π—œπ—’π—‘
Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
(read more)

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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