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News : BroadConnect Telecom Launches Contact Center Plus
Vaughan, ON, March 31, 2014 -- BroadConnect Telecom, a provider in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications spectrum. Contact Center Plus, is a solution designed to enhance the contact center experience.
The newly released contact center solution incorporates core features such as Workforce Optimization, CRM incorporation, IVR (Interactive Voice response), and ACD (Automatic Call Distribution). The new suite will further enhance BroadConnect Telecom’s position in the North American hosted telecom space.
BroadConnect’s VP Sales, Ravi Prasher noted, "We’re thrilled to be launching Contact Center Plus. It precisely meets the demands of an ever-changing call center. This virtual call center platform significantly improves customer feedback through call center surveys, optimized workforce scheduling, and CRM integration significantly reduce operating costs. In addition to adding increased capacity and state-of-the-art hosted technology, this new suite of applications will provide the utmost in ease of use and productivity for all our customers’ employees and operations staff."
Posted by Veronica Silva Cusi, news correspondent
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About Broad-Connect Telecom:
BroadConnect Telecom is a provider of Business Phone Systems, SIP Trunking, Hosted VoIP, Hosting Solutions, Unified Communications, Hosted PBX, Video Conferencing, VoIP and Internet Services
Published: Tuesday, April 1, 2014