News : BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service
Gaithersburg, MD, USA, Nov 15, 2016 -- BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication as a service (UCaaS) provider, announced the launch of CC-One, an integrated solution for contact center operations.
Taher Behbehani, chief digital and marketing officer, BroadSoft said "We are very excited about the launch of BroadSoft CC-One, which crystallizes the BroadSoft vision for the future for cloud-based, collaborative contact center operations. The global contact center market is in a rapid state of transition as older legacy systems give way to flexible, cloud based technologies. We believe that CC-One represents the next stage of this transformation, where contact centers become an absolutely vital asset to companies in improving customer satisfaction, reducing costs, driving incremental sales and reinforcing strong brand identity."
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Posted by Veronica Silva Cusi, news correspondent
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BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
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