News : BroadSoft Positioned By Gartner as a “Visionary” in Magic Quadrant
Gaithersburg, MD, USA, Oct 31, 2016 -- BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication software as a service (UCaaS) provider, announced it has been positioned by Gartner, Inc. as a "Visionary" in its 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America report.
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The Gartner CCaaS Magic Quadrant defines Visionaries as, "suppliers with strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities." BroadSoft was recognized as a Visionary for the completeness of its vision and the strong ability of its cloud contact center solution to analyze and leverage structured and unstructured enterprise data to support business-intelligence-driven contact routing decisions in real time.
"The CCaaS market is in the early stages of mainstream adoption, and as deployments grow in scale and complexity, BroadSoft is strongly positioned with a solution that helps contact centers of any size to optimize their performance beyond cost reduction and efficiency to increasing positive business outcomes – while enabling a graceful migration from premises to cloud," said Michael Tessler, chief executive officer, BroadSoft. "We are thrilled to be recognized as a "Visionary" in the 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America."
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BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, November 1, 2016
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