Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : BroadSoft Powers Novum Networks Solution for Emergency Call Assist Platform
Gaithersburg, MD and Melbourne, AU, May 18, 2016 -- BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication software as a service (UCaaS) provider, and Novum Networks announced a successful commercial deployment for an Australian ambulance service provider that could solve one of the most complex technology barriers faced by emergency services providers.
Because of the vast geographic distances and dispersed population densities in rural and regional areas in Australia, many ambulance services utilize paid medical staff and paramedics, but also rely on a large part of their workforce that is made up of volunteers who donate their time when an emergency call-out is required.
This "blended" workforce of full time and volunteer staff has always made short-notice rostering for emergency call outs a very complex task for EMS providers. The Novum/BroadSoft deployment also had to overcome an 8-day workweek roster, which had proved challenging for many communications technology solutions, typically designed to accommodate a 7-day workweek by default.
Utilizing BroadSoft’s BroadWorks(R) platform and Novum Networks’(R) Unified Platform, Novum Networks designed an automated call out system called Emergency Call Assist that adapted to the client’s 8-day roster and automated the call notification process for each ambulance sub-station call out. With Novum’s Emergency Call Assist, each sub-station or branch manager is now able to manage his or her own call flow and roster system from a web browser or tablet.
"We are very pleased to be working with Novum to support their EMS call automation system. This innovative deployment of BroadWorks and Novum’s Emergency Call Assist platform will have real tangible benefits and help speed emergency services delivery. We also see dramatic scope for similar deployments to help other emergency services organizations with similar workforce models - like country and rural fire authorities and state emergency services," said Kelvin Beadle, vice president for Asia Pacific, BroadSoft.
"Designing and proving this rostering system with one of the largest ambulance service providers in the country has allowed us to showcase what is possible with innovative system design and IP and cloud-based hosted communications in an emergency services environment. Knowing that our work will result in real-world benefits to the community in faster ambulance response times and a more efficient workforce management system for EMS providers has made this one of our most rewarding deployments in Australia," said Nigel Keswick, chief operating officer, Novum Networks.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
About Novum Networks:
Novum Networks is a unique systems integration firm specialising in the latest unified communications solutions technologies in the Australian marketplace. The company focuses on innovative design, and accessible and efficient ways to help customers and partners access emerging technologies to better serve their customers.
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Published: Thursday, May 19, 2016