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News : BroadSource Announces Partnership with Calabrio

#contactcenterworld, @BroadSourceHQ, @Calabrio

Melbourne, Australia, Sept 29, 2020 -- BroadSource, a provider of cloud collaboration and contact centre solutions, announced a partnership with Calabrio, a customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement.

Combining BroadSource’s customer journey management with Calabrio’s workforce and customer engagement solutions, the partnership addresses the need for contact centres to spin up customer support operations that are decentralised and modernised, particularly during the pandemic.

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"The BroadSource and Calabrio relationship comes at a crucial time for contact centres. Businesses continue to adjust work patterns to meet changing staff and customer demands. Managing this multitude of rapid changes to the way contact centres do business requires a robust solution to help schedule, monitor, and manage an at-home workforce," said Jason Thals, Chief Operating Officer, BroadSource.

"As Calabrio continues to see an acceleration in cloud uptake and business growth in Australia and the wider APAC region, our partnership with BroadSource comes at the ideal time. We need strong cloud partners like Broadsource to deliver the integrated solutions that contact centres require for service success in today’s landscape," said Ross Daniels, VP Global Partner Organisation, Calabrio.

#contactcenterworld, @BroadSourceHQ, @Calabrio

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au


About BroadSource Group:
Company LogoBroadSource is a world leader in software development and engineering for the globe’s most sophisticated telecommunications Service Providers, specialising in Cisco Collaboration technology. With offices in Melbourne, London, Seattle, Düsseldorf and Gurugram, BroadSource delivers Products and Services to customers in Europe, North and South America, Africa and Asia.
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About Calabrio:
Company LogoCalabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Wednesday, September 30, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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