Melbourne, Australia, Sept 29, 2020 -- BroadSource, a provider of cloud collaboration and contact centre solutions, announced a partnership with Calabrio, a customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement.
Combining BroadSource’s customer journey management with Calabrio’s workforce and customer engagement solutions, the partnership addresses the need for contact centres to spin up customer support operations that are decentralised and modernised, particularly during the pandemic.
"The BroadSource and Calabrio relationship comes at a crucial time for contact centres. Businesses continue to adjust work patterns to meet changing staff and customer demands. Managing this multitude of rapid changes to the way contact centres do business requires a robust solution to help schedule, monitor, and manage an at-home workforce," said Jason Thals, Chief Operating Officer, BroadSource.
"As Calabrio continues to see an acceleration in cloud uptake and business growth in Australia and the wider APAC region, our partnership with BroadSource comes at the ideal time. We need strong cloud partners like Broadsource to deliver the integrated solutions that contact centres require for service success in today’s landscape," said Ross Daniels, VP Global Partner Organisation, Calabrio.
Posted by Veronica Silva Cusi, news correspondent
About BroadSource Group:
BroadSource is a world leader in software development and engineering for the globe’s most sophisticated telecommunications Service Providers, specialising in Cisco Collaboration technology. With offices in Melbourne, London, Seattle, Düsseldorf and Gurugram, BroadSource delivers Products and Services to customers in Europe, North and South America, Africa and Asia.
The digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Published: Wednesday, September 30, 2020
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