News : Broadvoice Adds Contact Center Capabilities to Portfolio
Las Vegas, NV, and Los Angeles, CA, USA, March, 2016 -- Broadvoice, a provider of hosted voice, unified communications (UC) and SIP trunking services for consumers and businesses, has added contact center capabilities to its PBX portfolio.
The cloud-based contact center platform, powered by Five9, enables customer service representatives to be more effective on the phone so they can sell more and service customers better. The offering allows inbound and outbound calling, supports multichannel approaches that incorporate mobile, social, email and chat channels, and can be used in blended environments that may use a mix of outbound, inbound and multichannel communications.
"We could not be more excited to go live with our contact center solution," said Jim Murphy, CEO, Broadvoice. "Contact center solutions are something that our channel partners and end users alike are demanding, and we knew that adding this to our portfolio would enhance opportunities for our partners to tap more value-added sales."
"This integration with Five9 allows our channel partners to sell both cloud services and the PBX together on the same bill," said George Mitsopoulos, COO, Broadvoice.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Monday, March 21, 2016