Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Thamer Noori
Director of Industrial Security and Safety Dept.
M Fajri
Learning & Development Manager
Manar Albashiri
Director of Service Center Etimed
Safwan Khatib
Managing Director

News : Broadvoice Adds CX Industry Veterans to Growing Channel Partner Program

#contactcenterworld, @broadvoice

Los Angeles, CA, USA, Apr, 2024 - Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced a series of new hires to meet the demands of its rapidly growing Channel Partner Program in the CCaaS market. Jessica Cervera joins Broadvoice as National CX Specialist, while Kimberly Rusch and Madelyn Webster were named Regional Channel Managers.

"As part of our channel-first strategy, Broadvoice continues to invest in the best talent to support our growing network of channel partners," said Jason Shawgo, Vice President of Channel Sales for Broadvoice. "With their deep industry knowledge of the rapidly evolving and ever-changing space, Jessica, Kimberly and Madelyn will be instrumental in building and nurturing these pivotal relationships and mapping out the best solutions to meet their customers' needs."

In her new role as National CX Specialist, Cervera will be responsible for managing, supporting, and expanding Broadvoice's partner program throughout the U.S. Cervera will focus on Broadvoice's breakthrough cloud-native contact center platform, GoContact, and its AI features, including soon-to-be launched Agent Assist, Advanced Analytics (powered by BrightMetrics) and WFM functionality. Cervera brings more than 13 years of sales experience to the position, with six specializing in partnerships at Oracle, Mitel, 8x8 and IntelePeer.

Along with working with partners to build brand recognition and sales for Broadvoice's CX solutions, Rusch and Webster will also focus on educating partners about Broadvoice's other products, including its b-hive UCaaS platform with its 90-day Customer Success Program.

Rusch has over 10 years of experience in the CX space, serving as Channel Manager at Sangoma, IntelePeer and TBI. At Broadvoice, she will be responsible for the Upper Midwest territory.

Webster joins Broadvoice after more than a decade as a channel manager at Logix Fiber Networks, Aircall, Avaya, NICE and Interactive Intelligence. In her new role, she will oversee Broadvoice's South Central partnerships in Texas, Oklahoma and Arkansas.

"Broadvoice was built by channel partners and remains focused on their success," said Mark Fahey, Director of Strategic Relationships at Broadvoice. "Everything we do is focused on developing the solutions and support they and their clients need to thrive."

#contactcenterworld, @broadvoice

Posted by Veronica Silva Cusi, news correspondent

About Broadvoice:
Company LogoHeadquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Monday, April 22, 2024

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =