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#contactcenterworld, @broadvoice
Los Angeles, CA, USA, Sept. 15, 2020 -- Broadvoice announced it has launched Broadvoice B-hive for Salesforce on Salesforce AppExchange, providing new ways to deliver a more personalized experience to customers by connecting B-hive's cloud communications, collaboration and call center tools with Salesforce customer databases and workflows. Broadvoice B-hive for Salesforce empowers small and medium businesses (SMBs) to more effectively manage and communicate with their customers on the Salesforce platform.
Built on the Salesforce Platform, Broadvoice B-hive for Salesforce is currently available on the Salesforce AppExchange.
"With our new Salesforce integration, Broadvoice is building on its promise to provide SMBs with enterprise-class cloud communications," said George Mitsopoulos, Chief Product Officer at Broadvoice. "SMBs now can leverage many of the capabilities that big brands use to streamline and improve customer experience with B-hive for Salesforce."
"The ability to log calls inbound and outbound is really great," said Broadvoice customer Josh Pratt, Vice President of Technology for Veritas Funding.
"We are excited that Broadvoice is innovating on AppExchange as they give businesses access to communications and call center features directly in Salesforce," said Woodson Martin, General Manager of Salesforce AppExchange. "AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us."
#contactcenterworld, @broadvoice
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Broadvoice:
Headquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
Published: Thursday, September 17, 2020
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