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News : Broadvoice Introduces CXHub: A BPO Marketplace for Labor Outsourcing

#contactcenterworld, @broadvoice, @arena_cx

Los Angeles and Nashville October 12, 2023 - Broadvoice, a provider of hosted voice, unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) for thriving small and mid-market enterprises and business process outsourcers (BPOs), announced their new program, CXHub, in partnership with ArenaCX, during Customer Contact Week in Nashville.

With CXHub, businesses have access to a marketplace of nearly 200 pre-vetted BPO providers to quickly and affordably meet their CCaaS and other business outsourcing needs, whether to streamline operations, improve daily workflows or scale for seasonality.

"With the launch of CXHub, Broadvoice has become a one-stop shop for all contact center and labor needs," said Jim Murphy, CEO of Broadvoice. "In addition to its cloud based omnichannel contact center platform, Broadvoice now offers professional staffing solutions to help small and mid-market enterprises optimize performance, enhance the customer experience, drive revenue and grow their business."

#contactcenterworld, @broadvoice, @arena_cx


About Broadvoice:
Company LogoHeadquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
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About ArenaCX:
Company LogoThe ArenaCX marketplace for outsourced services helps brands and providers find, manage and optimize their outsourcing relationships. Our extensive, worldwide roster of curated, vetted, outsourcing providers delivers solutions for sales, marketing, customer service, tech support, help desk, finance & accounting, back office/administrative support, human resources, and other key business functions across a wide range of industry verticals and for companies large and small.
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Today's Tip of the Day - Motivation

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Published: Thursday, October 12, 2023

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2024 Buyers Guide Recording

 
1.) 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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