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News : Broadvoice Launches 90-Day Customer Success Program

#contactcenterworld, @broadvoice

Los Angeles, CA, USA, Nov. 17, 2021 -- Broadvoice, a provider of hosted voice, unified communications (UC), virtual call center and SIP trunking services for businesses, announced that it's setting a new standard for UC as a Service (UCaaS) and contact center as a service (CCaaS) implementation and adoption with the launch of its 90-day Customer Success Program backed by a dedicated Customer Success Orientation Team.

"Once a company has chosen to leverage the Broadvoice b-hive platform for all-in-one communications and collaboration, we know they want to experience the benefits right away," said Herb Pyles, Chief Operating Officer at Broadvoice. "That's why we've always had a multistep implementation process complete with user training. Now, we're building on that best practice by providing dedicated specialists to guide them through the first 90 days to ensure their experiences are maximized."

Broadvoice is announcing an additional three months of dedicated professional support to ease the learning curve, ensure the system is set up correctly and promote user adoption companywide.

#contactcenterworld, @broadvoice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Broadvoice:
Company LogoHeadquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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