News : Broadvoice Launches Advanced Call Center Feature
Los Angeles, CA, Nov 10, 2014 -- Broadvoice, a national hosted voice and communications company, announces that it has launched a suite of new features for its Cloud PBX hosted phone service for businesses. The new enhancements include Monitor, Whisper, Barge features for call center deployments. These features are commonly used by businesses that want to help their representatives give better customer service by listening in on calls and actively offering their advice.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
Published: Wednesday, November 12, 2014