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News : Broadvoice Recognized in TrustRadius Winter 2023 'Best of' Awards

#contactcenterworld, @broadvoice

Los Angeles, CA, USA, Feb 2023 - TrustRadius has recognized Broadvoice(R), a provider of hosted voice, unified communications as a service (UCaaS), omnichannel contact center as a service (CCaaS), and SIP Trunking services for small and mid-market businesses, in their Winter 2023 'Best of' awards.

Broadvoice was honored as one of the top three products for Best Relationship, Best Value for Price, and Best Feature Set in the UCaaS category. All three awards are based on verified, independent user reviews and other critical insight data sourced from July 1 through December 31, 2022.

"Broadvoice is honored to be recognized once again by the TrustRadius community for the Broadvoice b-hive unified communications platform. b-hive is specifically built to meet the needs of small and mid-market businesses, and we continue to refine its capabilities to exceed customer expectations," said Broadvoice Chief Product Officer George Mitsopoulos. "We deliver b-hive as a service along with our professional installation, the 90-day Broadvoice Success Program and a 100 percent service level agreement to ensure b-hive has the features our customers want with the service and value they need."

Here are a few authenticated customer reviewers from TrustRadius praising the Broadvoice b-hive platform:

"We use it for our outgoing telephone lines … we never think about it because it's worked since the day we started. Perfection." - Chip D., President

"Broadvoice support makes the difference … the Broadvoice team was a pleasure to work with. If you are unfamiliar with VoIP and need assistance with setup, I feel that Broadvoice is the best option. The transition to VoIP was painless, and the Broadvoice team was a pleasure to work with." - Brian F., Project Manager

"Broadvoice has won the Winter 2023 awards for Best Feature Set, Best Value for Price and Best Relationship in the UCaaS category," said Megan Headley, Vice President of Research at TrustRadius. "These awards are based directly on feedback from their customers: 97 percent of reviewers said they were happy with Broadvoice's feature set, 97 percent said they would buy it again and 98 percent said it delivers good value for the price."

#contactcenterworld, @broadvoice

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prnewswire.com/


About Broadvoice:
Company LogoHeadquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Thursday, February 9, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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