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News : Broadvoice Wins 2024 Excellence in Customer Service Award from the Business Intelligence Group

#contactcenterworld, @broadvoice, @bigawards

Los Angeles, CA, USA, May, 2024 - Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it was named a recipient of the Business Intelligence Group's (BIG) Excellence in Customer Service Award for its Success Program. 

The Excellence in Customer Service Awards recognize the top companies, executives and products that are leading the way in customer service excellence. The Business Intelligence Group previously awarded Broadvoice’s cloud-native contact center platform, GoContact, with a 2024 BIG Innovation Award for bringing new ideas to life in innovative ways.

"At Broadvoice, every customer matters, whether they are a small communications deployment of 5 agent seats or a larger 500-seat implementation. Our goal has always been to simply delight our customers," said COO Herb Pyles. "Customer satisfaction is the key metric we use to measure our success. This award, along with our customer CSAT and NPS scores—which are industry leading—and our customer orientation and nurture ratings, confirm that we are achieving what we set out to do with the Broadvoice Success Program."

"In today's dynamic environment, customer service teams and suppliers have had to adapt significantly," said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. "We're thrilled to recognize Broadvoice for their exemplary leadership and impactful contributions to improving everyday lives."

#contactcenterworld, @broadvoice, @bigawards

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Broadvoice:
Company LogoHeadquartered in Los Angeles, CA, Broadvoice is a premier provider of hosted voice and data products in North America. Utilizing a nationwide fault-tolerant network, Broadvoice helps businesses improve efficiency while reducing overall costs. Broadvoice customers range in size from single line businesses to deployments of over 18,000 phones. The company continuously designs and implements new features and services that allow companies to focus on growing their business. Broadvoice has been ranked in the Deloitte Technology Fast 500 and INC500 Fastest Growing Private Companies in America.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Monday, May 6, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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