New York, NY, USA, April, 2021-- Broadw.ai, an artificial intelligence platform for online concierge services, announced a synchronization with Ingresso, effectively launching a contactless customer service experience with Legends and One World Observatory.
Powered by Satisfi Labs and utilized by Broadway shows, Broadw.ai merges AI technology with marketing experience to recreate the box office experience online. Its partnership with Ingresso, a global distribution platform that connects customers with entertainment content, allows for increased optionality.
One World Observatory, the observation experience atop One World Trade Center in New York City, is the first to employ the platform. To create engaging experiences and seamless visits for guests and prospective visitors, the live AI integration offers a variety of features.
"We are constantly evolving our platform to become the best and most convenient AI concierge service available to visitors of leading sports and entertainment venues," said Micah Hollingworth, CEO and Co-founder of Broadw.ai. "The platform streamlines the guest's experience by assisting with everything from purchasing tickets to locating in-venue dining and merchandise options, all through a simple chat window. We're excited to launch this offering with Ingresso and roll it out with premier experiences entity, Legends."
"We are thrilled to launch Broadw.ai and Ingresso's dynamic product to create highly customized solutions for our guests," said Ray Bianco, Vice President of Marketing for Legends Global Attractions. "Our goal is to provide the most enriching experience for our visitors, and this platform is helping us to achieve that by not only facilitating the connection but allowing us the opportunity to truly engage them with our content."
Posted by Veronica Silva Cusi, news correspondent
Broadw.ai merges leading AI technology with the Broadway sales and marketing experience to recreate the customer conversation from the box office window; moving that conversation to the web via our client's many communication channels, such as Apple Business Chat, Google Business Messages, Amazon Alexa, Google Assistant, and Facebook Messenger.
Published: Monday, April 12, 2021
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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Execute automated actions based on words spoken by your customer.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
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InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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