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News : Brooklyn Answering Service, AnswerOne, Earns Award of Excellence
Brooklyn, NY, USA, June 30, 2016 -- AnswerOne demonstrates its commitment to quality and earns the Award of Excellence recognition from the industry trade association for the tenth consecutive year. AnswerOne is one of only six companies in North America to receive the Diamond Award in 2016.
AnswerOne Answering Service, of Brooklyn, NY has been honored with the ATSI 2016 Award of Excellence for the 10th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. AnswerOne was presented with the award at ATSI’s 2016 Annual Convention held at Hilton Downtown, Tampa, FL.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
-Courteousness of Rep
-Accuracy of Call
-Knowledge of Account
-Overall Impression of Call
"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria," says ATSI President Jeffrey W. Zindel, "Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly and honor!"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Human Factor
About AnswerOne Answering Service:
AnswerOne is a full service, 24-hour 7-day a week Telephone Answering Service serving the Business, Professional and Medical communities in the New York City metropolitan area since 1967. Working under the mission of providing exceptional service and bringing value to its clients, AnswerOne has grown from humble beginnings to the multi-million dollar company it is today. Our client base is made up of small one person businesses to multi-national fortune 500 companies.
Published: Monday, July 4, 2016