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News : Brown Reintroduces Bill to Protect Vulnerable Call Center Jobs in the U.S.

#contactcenterworld

Washington, DC, USA, Aug, 2021 -- U.S. Sen. Sherrod Brown, D-Ohio, along with Sens. Bob Casey, D-Pennsylvania, Catherine Cortez-Masto, D-Nevada, and eight other senators, reintroduced legislation last week to protect call center jobs across Ohio and the United States. In recent years, many call center operators have shifted operations overseas and shut down or downsized their U.S. operations at an alarming rate.

"Too often, the business sector behaves as though the cheapest option is the best. That’s why the threat of outsourcing hangs over call center workers constantly," brown said in a statement. "And, it’s why I introduced the U.S. Call Center Worker and Consumer Protection Act, to help protect these Ohio jobs.

Call center workers contribute to businesses and improve outcomes. We need to value their contributions and stop severing the direct relationship between a business and its workers by shipping jobs overseas."

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Brown’s off ice said his bill, the U.S. Call Center Worker and Consumer Protection Act, would:

• Make companies that ship call centers overseas ineligible for federal grants and guaranteed loans;

• Require that all call center work performed on federal contracts be done in the U.S. and that the federal government give preference to companies that do not off-shore jobs when awarding contracts

• Require U.S. companies to identify the location of the call center and allow the customer to be transferred to a call center located in the U.S., if asked.

The list of companies that offshore call center jobs would be maintained by DOL and be available for public reference. Any companies on the list would be ineligible for federal grants or loans, except if there is a threat to national security or risk of substantial job loss in the U.S. Federal agencies would also be required to give preference to U.S. employers that do not appear on the list.

Call center closures and downsizing have occurred across the country and across industries, as companies have moved service centers to countries where working conditions and information security practices are often far inferior to those in the U.S. This has both devastated communities that have lost jobs and placed American consumers’ sensitive information at greater risk. Across the United States, there are over 3 million call center workers. Two-thirds of workers are women and nearly 20 percent are African-American.

The bill is supported by the Communications Workers of America and was introduced by Sen. Bob Casey. The bill is cosponsored by Brown, Cortez Masto, Richard Blumenthal, D-Connecticut, Chris Van Hollen, D-Mayland, Richard Durbin, D-Ilinois, Tammy Baldwin, D-Wisconsin, Alex Padilla, D-California, Kirsten Gillibrand, D – New York, Gary Peters, D-Michigan, and Ben Cardin, D-Maryland.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.irontontribune.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Thursday, August 5, 2021

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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