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News : Bruviti Partners With National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market

#contactcenterworld, @bruvitipredicts

Salt Lake City, UT and Campbell, CA, USA, Aug, 2021 -- Bruviti, a provider of AI-driven predictive service applications, has signed a technology and distribution agreement with National Service Alliance (NSA), a provider of warranty-management and triage solutions for the aftermarket support industry.

As part of agreement, NSA will integrate its existing triage capabilities with Bruviti’s AI service-management platform to deliver a comprehensive triage solution for call-center agents, service technicians, and consumers of home appliance equipment. Using the combined solution, third-party administrators (TPAs) and OEMs can reduce truck rolls, make service centers more efficient, and improve customer satisfaction.

"Home appliance OEMs, home warranty companies, and extended warranty companies want to migrate from an environment where they are dispatching service technicians too frequently to one where call-center agents and even customers themselves can quickly and accurately diagnose a technical problem," said NSA CEO Randy Whitehead. "By combining Bruviti’s technology with our in-house expertise, we can help TPAs and OEMs minimize costly truck rolls and, if a dispatch is needed, ensure that their service technicians have the right information and parts for the job."

"NSA has deep roots and extensive networks in the home appliance service market and has established an impressive database of service knowledge that Bruviti’s AI Service Platform can augment and operationalize," said Andy Chinmulgund, CEO and co-founder of Bruviti. "Through this partnership, we can increase the frequency of ‘soft’ repairs that boost customer satisfaction, speed the problem resolution cycle, and reduce costs for all parties involved.

#contactcenterworld, @bruvitipredicts

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Bruviti:
Company LogoBruviti uses artificial intelligence to implement machine-learning algorithms that empower support and service teams with tools to deliver better customer engagement. When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-enhanced self-service and remote-repair capabilities.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, August 23, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

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