Campbell, CA, USA, Dec 2, 2021 -- Bruviti, a provider in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical-support capabilities.
"Most service and support organizations have accumulated a massive amount of technical knowledge that can be applied to solve their customers’ routine and complex technical support questions. They want to centralize that knowledge and then activate it using AI techniques, but they are concerned about whether their investments in digital transformation will get them there," said Andy Chinmulgund, CEO of Bruviti. "We’ve eliminated that skills gap: with Bruviti Triage Center, any service organization can quickly create their own AI-guided applications—without expanding their IT team."
"Bruviti Triage Center is not just for manufacturers and OEMs," added Chinmulgund. "It can be used by independent service organizations and equipment warranty providers to augment their existing support capabilities for a wide range of products."
Posted by Veronica Silva Cusi, news correspondent
Bruviti uses artificial intelligence to implement machine-learning algorithms that empower support and service teams with tools to deliver better customer engagement. When contact centers and service organizations add Bruviti to their existing support infrastructure, they can take advantage of AI-enhanced self-service and remote-repair capabilities.
Published: Friday, December 3, 2021
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