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News : BSNL Kerala to Implement IT Initiatives to Improve Service
Trivandrum, July 11, 2014 -- The Kerala Circle of BSNL is implementing a slew of IT initiatives to improve the quality of service and customer satisfaction. This was disclosed by M S S Rao ITS, Chief General Manager of BSNL Kerala at a press conference to announce their financial results for 2013-14.
Giving details about the IT initiatives, Rao said, "The ERP implementation by SAP is in progress and the system is expected to go live on December 01, 2014. BSNL has also implemented fault monitoring software for attending complaints. GSmart is another system being used for optimising resources. This has Google maps plotted with faulty BTS. The Digital Cable Record Management System (DCRMS) will have the entire buried copper wire network of the State plotted on Google Maps. All these initiatives are part of our effort to improve the services."
BSNL will soon have a dedicated Call Centre in Technopark, Trivandrum. The 200-220 seater centre is being set up by Aegis BPO. Currently, BSNL subscribers are being serviced by a call centre in Bangalore.
As part of Mission 500 announced earlier, 268 Customer Care Centres are now functioning in Kerala Circle and locations for another 142 new Customer Service Centres have been identified.
All the senior officials of BSNL Kerala Circle were present for the press conference.
Posted by Veronica Silva Cusi, news correspondent
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Bharat Sanchar Nigam Limited is an Indian state-owned telecommunications company headquartered in New Delhi, India. It was incorporated on 15 September 2000.
Published: Monday, July 14, 2014