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News : BSNL to Nearly Double Customer Service Centres
April 25, 2014 -- In a bid to increase its reach among customers, state-run telecom operator BSNL will nearly double the number of Customer Service Centres (CSCs) in the state to 500 in the current financial year.
‘’BSNL currently has 268 Customer Service Centres across Kerala. Under a project called ‘Mission 500’, we plan to increase the number of CSCs to 500. We will also improve our franchisee network and increase the number of retailers, rural distributors and direct selling agents,’’ M S S Rao, Chief General Manager, Kerala Circle, told a news conference.
‘’We have plans (for 4G) but we do not want to commit anything right now as some issues have to be sorted out at the corporate level,’’ Rao said, in response to a query by ‘Express’.
BSNL Kerala will also chalk out schemes to attract pre-paid customers who have been in the network for over five years to shift to the more revenue-generating postpaid segment.
‘’Using NGN technologies, landline and broadband services will be made available to hitherto unfeasible areas. We will also add more 3G mobile towers to cater to the need of increasing number of customers and also to ease congestion,’’ Rao said.
Asked about Wirless In Local Loop (WLL) services using CDMA technology proving to be a damp squib in Kerala, Rao said that the company will take steps to check the high rate of disconnections.
‘’Already, the disconnection rate of WLL phones is coming down and we hope to meet the target of ensuring good quality WLL service in this fiscal itself,’’ he said.
Posted by Veronica Silva Cusi, news correspondent
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Bharat Sanchar Nigam Limited is an Indian state-owned telecommunications company headquartered in New Delhi, India. It was incorporated on 15 September 2000.
Published: Tuesday, April 29, 2014