News : BT Calls in Parseq
London, UK, June 1, 2016 -- Parseq, a provider of customer communication services, has secured an additional contract to provide telecommunications provider, BT, with sales centre support.
The extension to the current partnership with BT will see Parseq provide specialist B2B services for the telecommunications brand from its Glasgow offices.
The firm now plans to invest further in Glasgow’s jobs market by boosting its 250 seat contract centre operation in the city with the creation of 35 new roles.
Graham Stein, managing director of Parseq’s contact centre business says: "We’re delighted to achieve a multi-site partnership with BT and the creation of further employment and investment within Glasgow.
"This month marks our first anniversary at the International Financial Services District. When we arrived we made a pledge to grow the career opportunities available for the local workforce and I’m pleased to say 12 months on that’s exactly what we’ve been able to achieve and it’s a commitment which will continue as we win more business and grow our Scottish operation."
Stein adds: "This is one of a raft of new business wins we’ll be announcing over the coming months as we continue to grow our presence in Glasgow. This success is testament to the hard work and dedication of our employees and the business’ unique approach to providing multi-channel customer communication services.
Posted by Veronica Silva Cusi, news correspondent
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Parseq offers services that cover the full range of Contact Centre Operations, through to a full suite of Finance and Administration processing.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Thursday, June 2, 2016