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News : BT Creates 150 New Jobs in North East in EE Call Centre Expansion

#contactcenterworld, @BT

Newcastle, UK, Dec 13, 2021 -- BT has announced plans to create 150 new jobs as part of a multimillion-pound refurbishment of its second contact centre in Newcastle.

The company said it has started the recruitment process for full-time workers and expects to fill the positions over the next six months.

Staff will operate the phones for BT’s mobile network, EE, and will be part of the telecom provider's largest call centre in the UK.

BT’s current North Tyneside building will undergo a major revamp with state-of-the-art technology and facilities, the company said, and will house 1,500 EE workers.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

It follows a recent overhaul of the company’s Gosforth contact centre and will be completed by the autumn, BT added.

Nick Lane, managing director for consumer customer services at BT, said: "BT is fully committed to Tyneside and we are really pleased to be creating new and permanent local EE jobs as well as investing in a second multimillion-pound office refurbishment in the area.

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.belfasttelegraph.co.uk


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Wednesday, December 15, 2021

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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