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News : BT Creating Jobs in Doncaster with 100 New Contact Centre Positions to be Filled in 2022

#contactcenterworld, @BT

Doncaster, England, Feb, 2022 -- BT has announced that they will be recruiting for 100 new positions at their Doncaster contact centre to be filled by April this year, with further investments announced in customer service.

The recruitment drive is part of BT Group’s wider aim to hire 1,000 new contact centre colleagues across BT and EE’s 24 sites nationwide including contact centres in Warrington and Greenock.

BT is also launching an investment in the latest technology to give extra support to customers in Doncaster and across the UK.

The technology will allow contact centre staff to remotely check broadband performance of BT customers, giving colleagues the knowledge to offer tips to improve their connection.

BT’s investments in its people and technology come as customers rely on their internet connection more than ever before, as many continue to work from home as well as stream and access entertainment.

Nick Lane, Managing Director for Consumer Customer Service said: "Here at BT, we understand the importance of having an ultrafast and reliable internet connection, as people continue to rely on it more than ever before. That’s why we’re investing in recruiting more advisors and offering additional services to support customers when they want to upgrade to full fibre or to answer and resolve customer queries.

"I would encourage anyone looking for a new role to visit for more details of the jobs on offer.

"It’s a great time to start working with us as we introduce more ways to offer the best customer service and we look forward to welcoming new employees to the Doncaster contact centre very soon."

New employees at the Doncaster contact centre will be able to take advantage of working in the refurbished office in Wilmington Drive, which has undergone a major revamp to modernise it and create a fantastic workplace for colleagues.

Opened last summer, the building is one of the first of BT’s future-fit offices in the UK to open as part of its ‘Better Workplace Programme’ – a workplace improvement and consolidation scheme in the UK.

Tracey Dolby, a Customer Service Advisor at the Doncaster call centre added: "I was drawn to the role because of the support provided by the company. Not only is this a job where I feel valued but it’s a great atmosphere and there is always someone to help if you need it. Managers are easily approachable and will help with anything you need to discuss even if it’s a personal problem."

"The benefits are great and we get to work in a newly refurbished office, so I’d recommend this role to anyone who is looking for a new job or a change in direction."

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent

About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Network Based Contact Center?

Read today's tip or listen to it on podcast.

Published: Tuesday, March 1, 2022

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2024 Buyers Guide Payment Services


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)


Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.

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