Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Maharani Maharani
Strategy Asst Manager
21
MEMBER
Selha Karabulut
Marketing Manager
30
MEMBER
Feyza Sahbaz Guzey
Cust. Cont. and Out Of Br. Sales Channels Proj. Supervisor
2
MEMBER
Vijay s
Director
29

News : BT Creating Jobs in Doncaster with 100 New Contact Centre Positions to be Filled in 2022

#contactcenterworld, @BT

Doncaster, England, Feb, 2022 -- BT has announced that they will be recruiting for 100 new positions at their Doncaster contact centre to be filled by April this year, with further investments announced in customer service.

The recruitment drive is part of BT Group’s wider aim to hire 1,000 new contact centre colleagues across BT and EE’s 24 sites nationwide including contact centres in Warrington and Greenock.

BT is also launching an investment in the latest technology to give extra support to customers in Doncaster and across the UK.

The technology will allow contact centre staff to remotely check broadband performance of BT customers, giving colleagues the knowledge to offer tips to improve their connection.

BT’s investments in its people and technology come as customers rely on their internet connection more than ever before, as many continue to work from home as well as stream and access entertainment.

Nick Lane, Managing Director for Consumer Customer Service said: "Here at BT, we understand the importance of having an ultrafast and reliable internet connection, as people continue to rely on it more than ever before. That’s why we’re investing in recruiting more advisors and offering additional services to support customers when they want to upgrade to full fibre or to answer and resolve customer queries.

"I would encourage anyone looking for a new role to visit bt.com/careers for more details of the jobs on offer.

"It’s a great time to start working with us as we introduce more ways to offer the best customer service and we look forward to welcoming new employees to the Doncaster contact centre very soon."

New employees at the Doncaster contact centre will be able to take advantage of working in the refurbished office in Wilmington Drive, which has undergone a major revamp to modernise it and create a fantastic workplace for colleagues.

Opened last summer, the building is one of the first of BT’s future-fit offices in the UK to open as part of its ‘Better Workplace Programme’ – a workplace improvement and consolidation scheme in the UK.

Tracey Dolby, a Customer Service Advisor at the Doncaster call centre added: "I was drawn to the role because of the support provided by the company. Not only is this a job where I feel valued but it’s a great atmosphere and there is always someone to help if you need it. Managers are easily approachable and will help with anything you need to discuss even if it’s a personal problem."

"The benefits are great and we get to work in a newly refurbished office, so I’d recommend this role to anyone who is looking for a new job or a change in direction."

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.doncasterfreepress.co.uk


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Network Based Contact Center?

Read today's tip or listen to it on podcast.

Published: Tuesday, March 1, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 27583 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =