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News : BT Designates Newcastle Call Centre as Key Site, Safeguarding Hundreds of Jobs

#contactcenterworld, @BT

Newcastle, UK, Aug 5, 2020 -- Telecoms provider BT is to set to carry out an investment at its Newcastle site after the call centre was revealed as a key location in the company’s future plans.

The announcement comes a year after BT announced plans to consolidate its 300 offices into just 30.

The move safeguards around 1,100 jobs at Gosforth Business Park, which is the latest key location to be unveiled in the UK as part of BT’s Better Workplace Programme.

Other locations already announced include Glasgow, Dundee, Edinburgh, Birmingham, London, Manchester, Belfast, Bristol, Cardiff, and Ipswich and more announcements are due to follow.

The five-year programme to improve and consolidate BT’s footprint includes corporate offices, contact centres and specialist sites.

James Ramsbotham, chief executive of the North East England Chamber of Commerce, said: "Our Chamber member BT plays an important part in our regional economy both in terms of employment and connectivity.

"This investment is extremely welcome news and proof of its commitment to the North East and its substantial workforce. In the current challenging times, BT’s news is even more significant and a tremendous testament to its determination to provide the very best possible service to its customers."

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Nick Lane, managing director of customer service at BT’s Consumer business, said: "Our refurbished building in Gosforth will bring our people together in an impressive and modern environment, transforming the way we work.

"Excitingly, it will continue to be an important location for BT in the North East. Our colleagues will benefit from working in a future-fit office environment with state of the art facilities designed around a central multi-use portal, with connected pods and refuel zones."

Liz Needleman, BT Group regional lead for the North of England, added: "This is a real sign of BT’s continued commitment to Newcastle.

"Although many of us have been working from home successfully over the past few months, we also know that modern office environments are vital. I’m so pleased we are able to announce this investment and expansion at a time when it’s more important than ever to demonstrate our confidence in the North East’s ability to make a sustainable recovery from the impact of the Covid-19 pandemic.

"While we are today announcing this exciting refurbishment of the Gosforth office, we also have further offices within the Newcastle area, which will benefit from refurbishment. We plan to announce these locations in the coming months."

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.business-live.co.uk


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Where Is The Business Going?

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

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2021 Buyers Guide Payment Services

 
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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