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News : BT Group and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK

#contactcenterworld, @hiya, @BT

London, UK, Jan 24, 2023 -- Hiya, a voice security company, announced a new agreement with the BT Group to provide call protection service, Hiya Protect, for BT and EE users. 

Spam and fraud calls are on the rise in the UK. According to Hiya’s latest research, 29% of all calls in the UK are spam and 50% of those are fraud calls – representing the highest fraud rate across Europe. As a result of this growing problem, it's becoming harder for consumers to get the calls they want to receive.

"EE has led the way against fraud since we launched our text anti-spam filter in 2021, blocking over 200 million scam texts in the first 12 months," said Christian Thrane, MD for Marketing at BT and EE. "Partnering with Hiya is the next step in our strategic commitment to protect our customers against fraud. Using Hiya’s call labeling technology alongside our existing innovations, gives our mobile and Digital Voice home phone customers extra reassurance when answering their phone."

"Telecommunication carriers around the world are challenged to build trust for voice calls. The need to eradicate fraudulent calls, clearly label nuisance calls, and provide better labeling of unidentified calls outside of the address book has never been greater," said Hiya President Kush Parikh. "Consumers deserve certainty in knowing who is on the other line when they pick up the phone. BT and EE are leading the way in the U.K. by implementing the most advanced voice security platform to fight the growing problem of spam and fraud calls, while helping legitimate calls get through."

#contactcenterworld, @hiya, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Hiya:
Company LogoVoice Performance solutions include next generation caller identification to replace CNAM, anti-spoofing SecureCall API for outbound contact center communications, industry analysis and sophisticated algorithms that deliver phone reputation and spam, scam models to mobile carrier consumers
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About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, January 25, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

𝗔𝗚𝗘𝗡𝗧 𝗥𝗘𝗧𝗘𝗡𝗧𝗜𝗢𝗡 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡
Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡
Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
(read more)

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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