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News : BT Group and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK

#contactcenterworld, @hiya, @BT

London, UK, Jan 24, 2023 -- Hiya, a voice security company, announced a new agreement with the BT Group to provide call protection service, Hiya Protect, for BT and EE users. 

Spam and fraud calls are on the rise in the UK. According to Hiya’s latest research, 29% of all calls in the UK are spam and 50% of those are fraud calls – representing the highest fraud rate across Europe. As a result of this growing problem, it's becoming harder for consumers to get the calls they want to receive.

"EE has led the way against fraud since we launched our text anti-spam filter in 2021, blocking over 200 million scam texts in the first 12 months," said Christian Thrane, MD for Marketing at BT and EE. "Partnering with Hiya is the next step in our strategic commitment to protect our customers against fraud. Using Hiya’s call labeling technology alongside our existing innovations, gives our mobile and Digital Voice home phone customers extra reassurance when answering their phone."

"Telecommunication carriers around the world are challenged to build trust for voice calls. The need to eradicate fraudulent calls, clearly label nuisance calls, and provide better labeling of unidentified calls outside of the address book has never been greater," said Hiya President Kush Parikh. "Consumers deserve certainty in knowing who is on the other line when they pick up the phone. BT and EE are leading the way in the U.K. by implementing the most advanced voice security platform to fight the growing problem of spam and fraud calls, while helping legitimate calls get through."

#contactcenterworld, @hiya, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Hiya:
Company LogoVoice Performance solutions include next generation caller identification to replace CNAM, anti-spoofing SecureCall API for outbound contact center communications, industry analysis and sophisticated algorithms that deliver phone reputation and spam, scam models to mobile carrier consumers
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About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Wednesday, January 25, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

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