#contactcenterworld, @BT, @Five9
Dublin, Ireland, Nov 21, 2022 -- BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a provider of intelligent cloud contact centres. This agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space.
Five9 chose BT Ireland for its services, which are critical for the effective running of cloud contact centres.
Shay Walsh, Managing Director of BT Ireland, said "We’re delighted to have been entrusted by Five9 to power their cloud contact centre solutions, and help extend their footprint worldwide. The combination of our experience, global coverage and reliability of service, gives Five9 a trusted partner with whom they can scale their business and concentrate on transforming their clients’ contact centres."
Thomas John, VP Partners EMEA & International at Five9, said, "This is a unique opportunity to partner with BT to help migrate contact centres from legacy to the future, which is true cloud. This migration is now at exodus scale, and this partnership between BT and Five9 will help accelerate and support this well into the future."
The companies have also committed to extend their partnership in the future to create new joint cloud offerings for their customers.
Posted by Veronica Silva Cusi, news correspondent
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, November 23, 2022
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