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News : BT is Hiring 350 Staff at its Doncaster Contact Centre

#contactcenterworld, @BT

Doncaster, UK, Aug 4, 2021 -- BT has announced it is hiring 350 staff at its Doncaster Contact Centre, following a refurbishment of the site.

More than 200 people have already been recruited to work at the site in Wilmington Drive, which has been revamped to include a new café and flexible workspaces.

It also includes "relax and refuel" areas and a games area, with table tennis and pool tables and games consoles.

A spokesman said: "The state-of-the-art building is one of the first of BT’s future-fit offices in the UK to open as part of its ‘Better Workplace Programme’ – the largest workplace improvement and consolidation scheme of its type ever undertaken in the UK."

Nick Lane, managing director for consumer customer services at BT, said: "We’re really pleased to be creating new, permanent job opportunities in Doncaster, a town which has suffered economically due to the Covid-19 pandemic like many others across the country.

"We have a number of posts we need to fill and I would encourage anyone who may be interested to check out our careers website bt.com/careers where more information and details on how to apply can be found.

"It’s a great time to be joining our team at Doncaster, particularly following the exciting refurbishment of the site. It now boasts some of the latest technology and facilities to help our colleagues thrive at work and also relax and unwind during break periods."


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A spokesman for BT said a number of staff have been working from home during the Covid-19 pandemic, but many are expected to return to the office over the coming months as Government restrictions are lifted.

BT’s Doncaster contact centre first opened in 1997 and the company said the refurbishment will help transform the way it works, create efficiencies and enable it to improve customer service.

Deputy Mayor Coun Glyn Jones, Cabinet Member for Housing and Business, said: "We are delighted to see BT investing in cutting edge facilities in Doncaster and creating hundreds of new jobs for local residents.

"It’s further tremendous news for the Doncaster economy which has seen a number of major companies announce expansion plans across our borough in recent months. We are fully committed to delivering jobs and growth and our Business Doncaster team continues to work closely with companies to promote opportunities and offer invaluable support."

The building will include multifaith and parenting rooms, and even a ‘bike doctor’ to encourage as many staff as possible to cycle to work.

Plusnet will be extending its customer service team to the BT Contact Centre to provide extra support for customers. Yorkshire based Plusnet has a Sheffield office at The Balance in Pinfold Street.

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.yorkshirepost.co.uk


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Friday, August 6, 2021

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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