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News : BT Italia Signs Agreement to Acquire Palermo Call Centre
Dec 24, 2014 -- BT Italia has signed an agreement to acquire Accenture's call centre in the Sicilian capital of Palermo. The call centre was threatened with closure, with the resulting layoff of 262 employees, after BT Italia announced in the summer that it was implementing a major overhaul of its customer service provision.
However, following the intervention of trade unions and the Italian ministry for economic development (MiSE), the operator said it had reached a deal to safeguard the jobs of all the workers at Palermo as part of a long-term plan to invest in technological platforms and processes.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Planning For Potential Disaster
More Editorial From BT Italia S.p.A.
About BT Italia S.p.A.:
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
Published: Monday, December 29, 2014