News : BT Openreach Division Expands Services Deal with Infosys
New Delhi, India, Oct 19, 2015 -- BT Openreach has expanded its contract with Indian services provider Infosys to add an extra 1,000 call centre agents to a platform that provides support staff with the information they need in one place.
Openreach, which is the infrastructure division of BT, will now have 5,000 front and back-office call centre agents in what it calls "the Seamless Desktop project". This uses a software platform, from Infosys company EdgeVerve Systems, known as AssistEdge.
By using the platform – which integrates information from different systems – support staff will have all the information they need when engineers call in from the field.
Posted by Veronica Silva Cusi, news correspondent
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Infosys BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes. Infosys BPO is a global company with 12 delivery centers across the Asia Pacific, Latin America, Europe and India. Our business solutions and leadership have been recognized by several global forums. We are an equal-opportunity employer and continue to be regarded for our global people excellence practices.
About BT Openreach:
Openreach is the infrastructure division of the British telecommunications company BT Group. It was established in 2006 following an agreement between BT and Ofcom to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.
Published: Tuesday, October 20, 2015