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News : BT Relocation Postponed Due to Movement of ‘Critical Technical Equipment’

#contactcenterworld, @BT

Portadown, Northern Ireland, Sept 15, 2023 - Staff in the BT call centre in Portadown will be relocated – but later than anticipated due to the moving of "critical technical equipment."

Armagh I, last week, reported how the BT Group informed staff of the delay in a memo but gave no indication of a timeframe for the move as we approach the end of the year.

The relocation was widely criticised and left many staff fearing for their futures given the relocation from the premises on Carrickblacker Road to Belfast.

However, staff have been forced to deal with further uncertainty over the delays in relocation.

A BT Group spokesperson told Armagh I: "As well as relocating our colleagues from BT’s Portadown contact centre to the newly refurbished Riverside Tower in Belfast, we are also moving critical technical equipment – which is central to the service we provide our customers. This takes time and means the colleague move will happen later than expected. We will update colleagues in due course on the timeline for the move."

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.armaghi.com


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Monday, September 18, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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