News : BT Takeover Could Mean ‘Exciting Opportunities’
BT have paid to buy EE, who have a call centre at Cartsburn that employs around 700 people.
Although BT have said they expect to make substantial cost savings as a result of the deal, Greenock & Inverclyde MSP Duncan McNeil said he hoped the merger would have a positive outcome.
Mr McNeil said: "EE is a major employer in Inverclyde and I’m seeking an early meeting with BT to ask about future plans for the Greenock call centre.
"There is always a slight concern about how such mergers will affect local operations, but it could offer exciting opportunities for the future."
The centre was under the T-Mobile banner until the formation of EE in 2010, after T-Mobile and Orange merged. The BT-EE deal is expected to be finalised by March next year, subject to approval by shareholders of BT and scrutiny from the Competition and Markets Authority. An EE spokesman told the Tele it was impossible to say how Greenock will be affected.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
He said: "We don’t even know at the moment if the deal will go ahead. "However, Greenock is a very important part of EE."
The spokesman pointed out that EE and BT provide different services, so the deal was not simply bringing two mobile companies together. The takeover could create a communications provider covering fixed-line phones, broadband, mobile and TV.
Mr McNeil said: "We have to be positive about BT and EE coming together. Increasing the customer base can only be a good thing. "I would like a reassurance that the Greenock call centre will continue to be an important part of the operation."
#contactcenterworld, @EE, @BT
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don't Share Everything
More Editorial From EE
Everything Everywhere Limited, trading as EE, is a mobile network operator and internet service provider company headquartered in Hatfield, United Kingdom.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Monday, March 9, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.